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Privacy Policy

Effective from: 13.02.2022

Last updated: 09.05.2023

Version: 6


1. General

As the data controller, we are legally required under gambling regulations to process personal data to allow players to participate in games and provide additional services. This Privacy Policy outlines the personal data we collect, the reasons for its collection, and how we use it.

The website www.skycrown.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Hollycorn N.V., a company registered under the laws of Curaçao (registration number 144359), with its registered office at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).

For any questions regarding this Privacy Policy or the protection of your data, you can contact our Data Protection Officer at dpo@hollycorngaming.com.

By registering a Player Account on the Website, you agree to the terms of this Privacy Policy. If you disagree with the terms or do not wish to provide the necessary personal information, please do not use the website.

This Privacy Policy forms an agreement between you and the Company. We may update the Policy periodically, and while we will make an effort to notify you of significant changes, we recommend that you review the Privacy Policy regularly. Continued use of the Website and its services will indicate your acceptance of any updates.

2. Information We Collect

The personal information we collect may include, but is not limited to:

  • Information you provide during account registration (e.g., your full name, date of birth, email address, phone number).

  • Communication between you and the Company via email, live chat, or other channels.

  • Transaction history related to your Player Account, including deposits, withdrawals, and gameplay.

  • Details of your visits to the Website, such as IP address, browser data, GeoIP location, and activity logs.

  • Documents we request to verify your account, such as identification documents, payment slips, or bank statements.

  • Participation in surveys or customer assessments.

3. How We Use Your Information

Your personal information is processed to deliver our services effectively. This includes:

  • Processing your bets and financial transactions, including payments through credit cards and online payment methods.

  • Providing gaming and other related services available on the Website.

  • Offering customer support, such as helping with account setup and management.

  • Conducting necessary verification checks to ensure compliance.

  • Sending information about promotional offers (if you have consented to receive such communications).

  • Complying with legal obligations, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.

  • Monitoring and investigating transactions to prevent fraud and other illegal activities.

  • Conducting research and analyzing market trends based on customer data.

4. Marketing Communication

If you have not opted out, we may use your personal information, such as your email and phone number, to send you marketing communications regarding our products, services, and promotions. This may also include promotions from our business partners and affiliates. You may opt out of these communications at any time through your Player Account settings or by contacting support.

By accepting a contest prize or winnings from us, you agree to allow the use of your name or nickname for promotional purposes without additional compensation, unless otherwise prohibited by law.

5. Obtaining Personal Information

We will not collect any personal information without your knowledge. However, certain data may be automatically collected through your use of the Website or from third-party vendors, such as fraud prevention services. We may also engage third-party service providers to assist in processing your transactions or delivering gaming content.

Any personal information provided to these third parties will be used and protected as outlined in this Privacy Policy. These third parties will only have access to your data as necessary to perform their services, and we will take measures to ensure your information is protected.

6. Data Recipients

We may share your personal information with other entities within our group of companies, our business partners, and service providers. This includes parent companies, subsidiaries, and other companies with whom we collaborate. The processing of your data may be carried out either by the Company or another entity within our group.

Certain employees, such as the Data Protection Officer, Anti-Fraud analysts, Customer Support, and VIP managers, may have access to your personal information to perform their duties. All employees handling personal data are required to maintain confidentiality in compliance with gaming, data protection, and privacy laws.

In certain cases, it may be necessary to transfer your personal data to countries outside the European Union (EU), European Free Trade Association (EFTA), or European Economic Area (EEA) for service provision. We ensure that these transfers are compliant with the General Data Protection Regulation (GDPR) and implement appropriate safeguards, such as standard contractual clauses.

7. Releasing Data to Third Parties

We do not sell or rent personal data. We may disclose your personal information if required by law or to protect the interests of the Company and its customers. Data may also be shared with payment processors to facilitate transactions or marketing service providers for specific tasks, all in compliance with privacy regulations.

8. Data Retention

Upon closing your Player Account, we will retain your personal data for the period required by law. In most cases, this is a minimum of five years due to anti-money laundering regulations. Requests for data deletion before this period expires cannot be accommodated due to legal obligations.

9. Security of Your Data

We are committed to protecting your personal information and ensuring that it is handled securely. Player Accounts are protected by unique login credentials, and you are responsible for maintaining the confidentiality of this information. Two-factor authentication (2FA) can be enabled for additional security.

10. Your Rights

Under data protection laws, you have several rights, including the right to access, correct, or request the deletion of your personal data. You also have the right to object to or restrict the processing of your data in certain circumstances. For further details, contact our Data Protection Officer at dpo@hollycorngaming.com.

11. Contacting Us

You may contact us at any time regarding the accuracy of your personal data, how we use it, or to update your information. It is your responsibility to ensure that your data is up to date. For inquiries, contact our Data Protection Officer at dpo@hollycorngaming.com.

12. Cookie Policy

When you visit the Website, we collect information about your visit, such as your IP address and browser details. This is done using cookies, small text files stored on your device. Cookies enhance your browsing experience and help us deliver a better service. You may disable cookies through your browser settings, though this may affect the Website’s functionality.

13. NetEnt Games

If you play NetEnt games on our website, NetEnt’s Privacy Policy will also apply. You can find their policy through a separate link on the Website.