Responsible Gambling
General
At Sky Crown Casino, we encourage responsible gambling as a form of entertainment, not as a source of income or debt recovery. It's crucial to monitor both the time and money spent while playing. If you find gambling affecting your daily life or spending more than you can afford, we offer tools like Personal Limits and Self-Exclusion, along with support from trusted organizations. You can also take a gambling addiction quiz to assess any signs of addiction.
Personal Limits
To help you gamble responsibly, we offer a Personal Limits feature. This allows you to set limits on the amount you deposit, wager, lose, or spend during a game or within your account. You can access this feature within the “Personal Limits” section of your account.
Limits can be adjusted at any time. A decrease in a limit takes effect immediately, while an increase requires email confirmation and will only take effect after the previous limit expires. This helps prevent impulsive decisions. For further assistance regarding Personal Limits, contact our support team at support@skycrown.com.
Deposit Limit: Set a limit on how much you can deposit daily, weekly, or monthly.
Loss Limit: Set a cap on how much you can lose over a day, week, or month. Losses are based on initial deposits, not winnings. For example, if you deposit €50 and set a loss limit of €10, but win €1,000, you may still lose more than €10 from the balance as the limit applies to your original deposit.
Wager Limit: Control how much you wager over a specific period, such as a day, week, or month.
Cooling-Off Limit: Set a Cooling-Off Period for a specific time. During this period, you won’t be able to deposit or participate in promotions, but you can still withdraw any remaining funds. Your account will automatically reactivate once the period ends.
Self-Exclusion: Choose Self-Exclusion for a fixed or indefinite period. Once active, your account will be disabled, and you won’t be able to deposit, withdraw, or receive promotional offers. Your account will automatically reactivate after the exclusion period ends.
Self-exclusion
Self-exclusion means informing us that you want to stop gambling on the Website for a set period or permanently. By requesting self-exclusion, we will block your access to the account and ensure you no longer receive promotional materials. To request self-exclusion, contact our support team via live chat.
Once self-excluded, you won’t be able to log into your account or withdraw any remaining balance. To withdraw your funds during self-exclusion, contact support through live chat or email support@skycrown.com. Please note that the casino’s verification procedures still apply, and any withdrawals will be processed according to casino limits.
Reality check
To help you stay aware of your gameplay, we send hourly notifications that inform you of how much you’ve spent. Whether playing one or multiple games, the message serves as a reminder to pause and evaluate your gaming activity.
External Help
Sky Crown Casino only accepts players who are 18 years or older. We use all available methods to prevent underage gambling. We may request proof of identity to verify a player's age, and if they fail to meet the legal age requirement, access to the Website will be denied immediately.
Despite these measures, the wide availability of the Internet may still allow minors to access gambling websites. We encourage parents to help safeguard their children’s online activity using parental control software like
For further assistance, you can contact the following organizations for support and guidance: